FAQs
Frequently Asked Questions (FAQs)
Here are some common questions about our service:
Q1: What kind of service does KLP Travel provide?
A1: We are a personalised travel research and recommendation service. You tell us about your ideal holiday and budget, and our travel experts will research and curate high-quality travel options that we believe offer the best value for your budget and preferences.
Q2: How does the process work?
A2: It’s simple! You submit your holiday details and preferences through our website form or by contacting us. Our experts then conduct thorough research based on your requirements. We will then present you with curated options that fit your criteria, focusing on quality and value.
Q3: Why aren’t you just finding the cheapest options?
A3: Our core value is providing quality travel experiences, not just the lowest price. While we respect your budget, our experts look beyond just the cost to find options that offer great service, comfortable accommodation, reliable transport, and overall good value, ensuring a better holiday experience.
Q4: Is there a fee for your service?
A4:
- Our service may involve a small planning fee in addition to potential commissions from providers. Any applicable fees will be explained upfront.
Q5: How long does it take to receive recommendations?
A5: The time taken can vary depending on the complexity of your request and current volume. We aim to provide your curated options within 3-5 business days after receiving all necessary information. We will keep you informed of the progress.
Q6: How do I book the holiday?
A6: We will present you with detailed options.
- We will provide you with links and instructions on how to book directly with the third-party travel providers (airlines, hotels, tour operators, etc.) for the options you choose.
- We can assist in facilitating the booking process by acting as an intermediary with our trusted travel partners.
Q7: What if I need to change or cancel my booking?
A7: Since your booking contract is directly with the third-party travel provider, any changes or cancellations must be handled directly with them according to their specific terms and conditions. We recommend reviewing their policies carefully before booking.
Q8: Is my personal and holiday information safe with you?
A8: Yes, we take your privacy seriously. We only collect information necessary to provide our service and protect it in accordance with our Privacy Policy. We do not sell your personal data. Please read our full Privacy Policy for more details.
Q9: What types of holidays do you specialise in?
A9: Our expertise covers a wide range of holiday types, including family holidays, romantic getaways, adventure travel, city breaks, beach holidays, specific regions like Europe, Asia, etc. Let us know what you have in mind, and we’ll use our expertise to find the right fit!
Q10: Can you help with complex or multi-destination trips?
A10: Absolutely! Our experts are skilled at researching and piecing together more complex itineraries. Provide us with all the details of your desired trip, and we’ll get to work finding the best quality options.
